cancel
Showing results for 
Search instead for 
Did you mean: 

Renderer proccess crashed, shutting down

JohnnyDioxin
Expert Trustee
Whilst clearing stuff during a clean-up, I looked into C:\Users\*me*\AppData\Roaming\Oculus and found a number of error logs.
The first two simply state: Server closed connection

However, there are a further 28 files all saying the same thing:

Renderer proccess crashed, shutting down

Something to be concerned or notify support about? Or are these files sent anyway? I've had no noticable issues with my headset. Maybe more red haze than I noticed previously, but nothing I'm uncomfortable with.

Added: These files date from between 28th March and 5th August 2018. The last few were every day - maybe something fixed by the firmware update? - I'll keep an eye out for further additions.


i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
Rift CV1; Index; Quest; Quest 2
4 REPLIES 4

cybereality
Grand Champion
If your device is working, I wouldn't worry too much. The log files can be verbose and not everything is critical.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

JohnnyDioxin
Expert Trustee
OK ta.

i5 9600k @4.5GHz; 16GB DDR4 3200; 6xSSD; RTX2080ti; Gigabyte Z390D Mobo
Rift CV1; Index; Quest; Quest 2

Tummel
Honored Guest
I found the same error, but I'm having issues. The Rift is working, then it goes black, followed by white noise, the again working, sometimes very short, sometimes a bit longer, sometimes not at all. It looks to me like closing/restarting connection. Can somebody give me a hint?

sraura
Heroic Explorer

JD-UK said:

Whilst clearing stuff during a clean-up, I looked into C:\Users\*me*\AppData\Roaming\Oculus and found a number of error logs.
The first two simply state: Server closed connection

However, there are a further 28 files all saying the same thing:

Renderer proccess crashed, shutting down

Something to be concerned or notify support about? Or are these files sent anyway? I've had no noticable issues with my headset. Maybe more red haze than I noticed previously, but nothing I'm uncomfortable with.

Added: These files date from between 28th March and 5th August 2018. The last few were every day - maybe something fixed by the firmware update? - I'll keep an eye out for further additions.



Well I have 123 files of these logs with various errors* dating from late 2017 to 3 days ago. Would say that you have nothing to worry about if everything works as you expect it should work.
*) most say "server closed connection"

If you want to browse more meaningful logs, read this article: https://support.oculus.com/172672339980954/
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?