03-06-2023 12:23 PM
I have a reoccurring payment to Oculus on my card which I cannot identify what it is for. I have no way of determining if it's a game subscription, which I believe I do not have, or something I am being charged for by oculus itself. Either way I need help in finding out what this charge is for. Thank you to the support team.
Solved! Go to Solution.
03-06-2023 02:49 PM
We know how worrisome it may be to see a charge that you can't explain @MrWaverly, we'll be sure to gather some information and look into this for you!
Please shoot us a message through PM, and we'll take a closer look at this. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.
03-06-2023 12:29 PM
Open your app on your phone, click on menu, then click settings, then click subscriptions. In subscriptions you should see what is active. Cancel ones that are not in use.
03-06-2023 02:30 PM
Thanks. Checked it out and found that I have no subscriptions. Now the charge on my card is more mysterious than ever.
03-06-2023 02:49 PM
We know how worrisome it may be to see a charge that you can't explain @MrWaverly, we'll be sure to gather some information and look into this for you!
Please shoot us a message through PM, and we'll take a closer look at this. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset