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Replacement controller delivery time

squidkingvr
Honored Guest

Hello meta quest 

I'm here looking for a simple answer to my question.

In a vr accident I have damaged my meta quest 2 right controller. It is beyond repair.

I have looked into getting a replacement and I'm not sure about it.

You see when you go to put your details in it doesn't say when or a time frame as to when the replacement should be delivered.

So to simplify 

How long does it take for a replacement controller to be delivered?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @squidkingvr,

 

A replacement usually takes about 8 to 12 working days from the time that you send your Meta Quest device back to us for us to receive it and then send the replacement back to you.

Bear in mind that dispatch and delivery times may vary based on your region, holidays and weather conditions!

 

We hope that answers your question!
 


Best wishes,
Meta Quest Support

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