Replacement parts

[naxomega.xrxz]

Hi everyone, mt Quest 3s face shield broke (the head strap hook) and i'm looking for a replacement, i checked on the meta store website 

 and i didnt found any face shield or something else option

What am i supposed to do ?

(Of course my headset is still over warranty, like any quest 3s)

Thanks for helping

[user_901925786032222]

Meta don't sell replacement components, only accessories. Amazon and AliExpress, however, sell lots. I'm not entirely certain which precise part you are looking for but there is almost certainly a replacement headstrap that doesn't require it.

[MetaQuestSupport]

Hey there,

While we do not offer replacement parts we can go over your warranty options for your device. Feel free to PM us or contact us via the link below if you would like to do so.

Meta Quest Support.

[NomadsAnIsland]

If you mean the "rod" that the center strap of the stock headstrap loops over than it is an integral part of the inner face plate. Fixmyoculus.com has replacement parts (when they are in stock). They are not cheap and replacement requires a near total teardown of the headset. Fixmyoculus offers a repair service but again it is not cheap due to the amount of work that has to be done.

Since you headset is still under warranty pursue that avenue first.

[MetaQuestSupport]

Hi @naxomega.xrxz,

We're just reaching out to see if you still need support as we haven't heard back from you yet.

If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

Speak soon!