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Level 2

My headset charging port was broken. So I sent mine in to get replaced. I was told to send everything that came with my oculus. So I sent the controllers, the headset itself and the charger. All I received back was the headset and the charger cord itself(no wall outlet box). Do they send the controllers separately?


Community Manager
Community Manager

Heya Jiggy! We appreciate your inquiry about your recent replacement. We understand how this could distract you from gameplay and the VR experience.


We would be happy to help you further with this, but you must first open a support case on our website. To get in touch with one of our amazing agents, simply click here.


Please be prepared to provide your support agent with your RMA or tracking number. We look forward to helping you even more with this!