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Replacing/fixing left controller, controller does not track properly

FknPinhead
Honored Guest

My issue is as the title suggests, my left controller does not track well with my headset on. It can track which direction I am pointing the controller, but does not track the location of where the controller is in the 3d space of my play area.

I was wondering if there was any way I could potentially troubleshoot and fix the controller myself, if there is any potential issue with the headset itself, and how I might go about replacing the controller if I need to. I heard there are warranties on the device and I was also wondering how to check if my device is still under warranty. 

thanks for any help you can give in advance

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! We see you are experiencing tracking issues with your left controller. We would love to assist you with this so that you can continue gaming! 

 

When and how did you notice the controller tracking issues? Does this issue occur when playing all games? Please provide these details if you can.

 

Here are also some troubleshooting steps you can try that may resolve this tracking issue:

 

If your issue is not resolved after these steps please reach out to our support team via private message, so we can look into your warranty. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

 

 

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