09-28-2024 09:49 PM - last edited on 09-29-2024 06:04 AM by KaminasWife
meta quests two. But I got it for my son we had a 1 year warranty and I message them to get a replacement. They told me ship everything to them and they only sent me a meta quest 2 replacements but nothing else my controller were broken they told me to ship to for replacements but. Nothing I’m so upset with your customer service. Can’t get a hold of them it’s been more then 3 months and nothing still they stole my product and won’t shipped me more one or replacements or even my old ones back. This is probably not even you but meta quest sucks! Worst service ever!!!
09-29-2024 06:12 AM
Hi @alexr2014.2024,
Thank you for contacting us!
We'd be happy to look into this in more detail, and see what can be done. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
09-30-2024 06:26 AM
Hi @alexr2014.2024 ,
We just wanted to check in and ask if you're still experiencing an issue.
If so, then please don't hesitate to get in touch. We'll be happy to help!
We hope to hear from you soon!
10-03-2024 11:02 AM
Meta have stolen my controllers 3 weeks now and they won’t return or replace keep sending me the same messages! Did you get it resolved? 3 weeks my disbaled son has been without his vr somethign that stimulates him and they won’t answer or help me
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