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Reporting you guys for stealing my product

alexr2014.2024
Honored Guest

meta quests two. But I got it for my son we had a 1 year warranty and I message them to get a replacement. They told me ship everything to them and they only sent me a meta quest 2 replacements but nothing else my controller were broken they told me to ship to for replacements but. Nothing I’m so upset with your customer service. Can’t get a hold of them it’s been more then 3 months and nothing still they stole my product and won’t shipped me more one or replacements or even my old ones back. This is probably not even you but meta quest sucks! Worst service ever!!!

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @alexr2014.2024

 

Thank you for contacting us!

 

We'd be happy to look into this in more detail, and see what can be done. We invite you to message us privately, so we can investigate further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi @alexr2014.2024 ,

 

We just wanted to check in and ask if you're still experiencing an issue.

 

If so, then please don't hesitate to get in touch. We'll be happy to help! 

 

We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

deltatheo
Honored Guest

Meta have stolen my controllers 3 weeks now and they won’t return or replace keep sending me the same messages! Did you get it resolved? 3 weeks my disbaled son has been without his vr somethign that stimulates him and they won’t answer or help me 

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