I'm going crazy. For the last 2 months meta support can't help me because they think I'm in Iran.
"After carefully reviewing this with our team, we determined that the reason why your order or purchase is not pushing through was due to possible restrictions on your card. Please be informed that Iran is not one of our supported countries as of the moment and we do not have control over those restrictions placed on the Meta accounts "
I didn't even know that Iran was using the swift system! /s
I try to pay with one visa, with one mastercard, with another visa. One big f* nothing for the last 2 months.
Can't even use my $30 store credits all the while there are people that racked $5k in referrals.
It's at a point where I spam every day with pictures from the meta quest store "request not completed"
- I factory reset my quest 3
- i try to delete my banking card I get "feature unavailable"
- I try to add a different card "unable to add payment details"
I'm apparently having the exact same problem. My headset thinks I'm in Iran. Never been there, nor plan on going. I did the factory reset, added and removed and added Facebook account. Can't even use QuestCash. I don't understand how little help tech support is. I've been trying to get this resolved before the 40% off sale is over, and the last chat I had said someone should get back to me within the week. There loss I guess I probably would have spent more than I intended. I've seen other people having the "Feature Unavailable" problem going back to May 2024, more in July, and as recent as October. They're even marked as "solved" when it's just the tech support community manager saying to submit a bug report and contact them privately, etc.
They even stopped responding to my messages. It's 3 months now that I have an offline meta quest 3 paperweight. Just because someone is travelling for business, they decide to block your account because why not! And the gall to tell me that I'm in Iran.
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