07-31-202407:32 AM - last edited on 08-01-202407:48 AM by AliceinVRworld
Hello,
I hope you are well. I would like to contact you regarding my left controller. Unfortunately, it is experiencing stick drift problems and is therefore no longer functional. Neither removing and reinserting the batteries, nor adjusting the deadzones, nor recalibrating have fixed the problem. As I am still within the warranty period, I would like to request a new controller (left).
However, I have noticed that my VR glasses appear to be from France, even though I ordered them via Amazon Germany. On the website, I can only arrange delivery to France. Hence my question: Is it possible to arrange delivery to Germany via email support?
We can certainly look into this for you, so feel free to PM us again.
We look forward to hearing from you, and getting you back into the VR world ASAP!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
