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Request for assistance in regaining account access – lost access to authenticator app

pawel.d.354730
Honored Guest

‎05-06-2025 06:38 AM - last edited on ‎05-06-2025 08:14 AM by Moderator

Dear Meta Support,

I kindly request your assistance in regaining access to my Facebook account. The account was previously hacked, and after several months, I managed to partially recover it. I currently have access to the login email address and phone number, and I know the account password. However, I am unable to log in because I no longer have access to the authenticator app that generated the two-factor authentication (2FA) codes.

I have already attempted to recover the account using the identity verification process – I submitted the required documents, including a photo of my ID – but even after successful verification, I am still being asked for a code from the authenticator app, which I cannot generate. I do not have any backup codes, nor do I have access to the previously authorized device.

I therefore kindly request your help in:

  • disabling the current two-factor authentication, or

  • providing an alternative verification method

so that I may regain access to my account. I am willing to submit any additional documents or information to confirm my identity and ownership of the account. Please contact me via my current email address, which I can provide privately if needed.

Helpful information:

  • Email address associated with the account: [mod edit to remove personal details]

  • URL of the associated business page: facebook.com/komorkowy

Thank you in advance for your assistance. I sincerely hope for individual consideration of my case. At the moment, the lack of access to my account also means the loss of access to my personal data, business page, and other materials stored on Meta’s servers.

Sincerely,
Paulo Bis

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kh.laura
Moderator
Moderator

‎05-06-2025 08:14 AM

Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If your account was hacked, the best place to get help is here: https://www.facebook.com/help/1306725409382822/ 

 

We will be closing this thread since there’s nothing else we can do to help. 

 

Thanks

 

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