Requesting a refund for a gifted game

[Big_Chungu5]

So my friend gifted a game to me, but sent it to the wrong email. We are not sure who owns that email, so he is wanting to refund the gift. How would this be done?

[Hiro_Protag0nist]

Hi @Big_Chungu5  I think your friend, who is the gift sender, needs to "return the gift" and get a refund.

Please read this page for full details: https://www.meta.com/en-gb/help/orders-and-returns/articles/gifting-meta-store/

[Big_Chungu5]

It says to return it, but it doesn’t explain how, my friend says it requires a code and he doesn’t have the code. Could you elaborate?

[MetaQuestSupport · Accepted solution]

Hey there @Big_Chungu5! It seems like you're contacting us to request a refund for a game that your friend gave you. By the way, big thanks to @hiro_Protag0nist for assisting you in retrieving the gift! We totally get how it can be to mistakenly send something to the wrong person instead of the intended recipient. To make things easier for you, we'd be happy to guide you through the process of getting an automated refund via our mobile app. Just give us a heads up if this information has been useful to you!

1. Open the Meta Quest Mobile app on your phone
2. Tap Menu in bottom right corner
3. Tap Settings
4. Tap Purchase History
5. Select the content you'd like to request a refund for
6. Tap Request Refund
7. Follow the on-screen instructions to request your refund

[MetaQuestSupport]

Hey @Big_Chungu5! Just wanted to follow up and see if you need any assistance. Feel free to reach out if you have any questions!