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Reset Unlock Pattern - headset doesn't support this operation

JacKalRascal
Honored Guest

Hello

 

I forgot my unlock pattern so I followed the tips given by Oculus - tried to reset unlock pattern from my mobile phone. When I enter my PIN code (which I do remember) then  I get an error message that "Headset doesn't support this operation". Why? And how can I remove the unlock pattern if I know my PIN code?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @JacKalRascal,

 

We feel your pain. Keeping track of patterns, passwords, and pins can be problematic.

 

  • First, we advise uninstalling the mobile app, reinstalling it, restarting the phone, and then logging back in order to make sure the mobile app is current.
  • Next, just follow the instructions to remove an unlock pattern.

If you still end up running into an issue, collect a screenshot and contact Your Support Team at https://metaque.st/Support.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!