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Reset now no games

Not applicable

We factory reset the quest 2 after not using it for a very long time. 
More there are no games on it.

 Have been reading all the forums on this but still not figuring it out. 
Where do we find past purchased games and get them back on the quest?

Thank you, Stacy



It should be easy to get your games back. Once you're in the library of your Meta Quest 2, you should find that there is a sort of filter button to the right of the search bar. Click on it and click on 'Not Installed.'

This should display all of your uninstalled games.

If you still can't find your games, you should be able to search for them in the Meta store. It will remember what you've already purchased so that you don't need to buy them again.

If your issue persists, and you still can't find your games and apps, there are a few things that can be the culprit.

Either you have two accounts logged into your headset, and app sharing is turned off in the settings. This will make it so that all of the apps and games owned by your main account (the admin account) won't share with your second account.

Or you have an issue where you got multiple Meta accounts, and you've logged into the wrong account by accident.

If your issue is still not fixed, or if I explained it badly, I suggest you talk to the Meta support team directly using private messages, also known as PMs. To PM someone, click on the envelope symbol to the left of your account in the Meta forums.

This works just like sending an email. Just type in the name of who you want to send a message to. In your case, that'd be @MetaQuestSupport. Send them a message describing your problem. You can expect them to answer back after a day or so.

Hope this was helpful!

Community Manager
Community Manager

Hey @Anonymous! Thanks for reaching out! Having access to your  games and purchases is definitely a top priority for us, and you shouldn't have to miss out for long! @gnuffe has posted some very helpful information, and we appreciate the contribution to the community. If the steps that have been provided have not solved the issue, please feel free to send us a PM, and we can dive deeper into what is going on and get you back in the game. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey @Anonymous! We wanted to follow up with you and see if you still need assistance with your Account! We will be patiently waiting for your response and hope to get you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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