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Rylan9109
Honored Guest

We had to do a factory reset with the quest 2 and now all the games/apps we paid for are missing. Logged in with the same account and it’s not showing any previous purchases- which was a lot of money. How can this be fixed? We had to do a reset due to a glitch to begin with. Any one have help or a solution ? 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! That's certainly not supposed to be happening! We would like for you to reach out to us in a private message so we can gather some information from you to get you back in VR!

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

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