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Resetting via mac?

Level 2
HI, is it possible to reset an Oculas GO via USB and the Mac.  I've done the factory reset but then when I go into the app on the phone to start casting it does connect (as in I get the green tick) but when I press the start casting button I just get an error message saying the handset doesn't support the operation?  I've tried deleting app and reloading plus done a few more factory resets but no joy.  I've also had the app saying asking me to accept request on headset but there is then no message ib the headset.  I'd be grateful for and ideas... Thanks.