01-28-2023 01:09 PM
Every time I finish initial 8gb download my installation still shows in notifications but the progress bar stays in the middle with a time that keeps going up with no progress. When I go back to the game library it makes me re download the 8gb again. I have done this several times and still cannot play the game. I have 84 gb available storage. Please help!
01-29-2023 11:01 AM
Hey there, @jaron.mccoy! We don't like to see our users having this kind of issue with their headsets. We understand the importance of getting this issue sorted out as quickly as possible. Not to worry. We have a few things for you to try out to get that download going.
Give these steps a try and let us know if they work for you! We eagerly await your response!
01-30-2023 11:08 AM
Hey there! We just wanted to check in to see if that troubleshooting helped. Please let us know. We'll be happy to continue with you!
01-31-2023 08:51 AM
I figured it out. Because the download was larger than 8gb it goes to a secondary loading bar for the remaining 8gb+ I would like to see this fixed in the future if possible. I was essentially canceling and restarting the download each time because of this appearing to be frozen and showing cloud or download available in store which creates a restart. Game is working great after time and patience for non moving or info giving load bar. Thanks for the reply.
02-02-2023 11:00 AM
Hello! Thank you for that update. We heartily appreciate your time and patience! We're happy you're able to enjoy your game now.
Thanks for reaching out again!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset