(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

[Star.Knight]

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course there is no debris or water, just a nasty software false alarm.

[Flexigem]

Where do you live ? Mine had a DHL Express label and they are addressed to a Czech destination. 
Best way is to chat with an agent and stay online with him/her until you get it sorted out. 

[tomhorn123]

@Flexigem 

Thanks....I'm in the UK

[tomhorn123]

....destination on the shipping label is

Arvato SCM UK Limited
Arvato SCM UK Limited
Unit 9 Wilders Way
DE74 2BB Kegworth
UNITED KINGDOM

...BUT it won't allow me to schedule a pickup (it's 34 miles to the nearest DHL point)

[tomhorn123]

@Flexigem 

Do you have a link to where I can chat to an agent?

[Flexigem]

Try:

https://www.meta.com/de-de/help/support/ 

you have to dig through the support page to get to the chat by opening a claim though their options. There is no direct link

[StephenBooth]

The default link they send out is to DHL in the US.

Do a Google for DHL in the UK and arrange the pickup on that site using the shipping code Meta sent you with the RMA details.

I had the same issue and this resolved it for me. My device arrived with them today.

[tomhorn123]

@StephenBooth 

You're a star! That did it 🙂 Many thanks

[TheJ0rma]

Had a power outage while quest 3 was plugged to link cable and when I used it next time the error popped up again. Version 65.0.0.479.341.593271466

[TAKEyaDOWN]

Still happening on v65....... WTH?!

[MPires]

Yesterday, after the update for Vs 65.0.0.479.341.593271466 I got the error again. It only appeared to me once but that hasn't happened since the last versions of V64.