12-24-2022 02:53 AM - last edited on 01-19-2023 01:09 PM by Ryanality
Solved! Go to Solution.
01-04-2023 02:24 PM
This worked for me @LethalBacon1998 !! Thank you! I mean it’ll do for now at least! Just wish Meta would fix the issue that has obviously been around for years. Just rubbish behaviour from them lol.
01-05-2023 07:05 AM
Same here. Saves having to reinstall every time but still needs fixing. Especially after handing over £400 for the quest 2. Expect the support to be there
01-05-2023 10:34 AM
This helped. Thanks!
01-05-2023 11:23 AM
That works for me, thanks! It’s disappointing that Meta Support haven’t put as much effort as you have in resolving this. Nothing back from my ticket I raised the week before last. I have raised an Amazon return for mine but will cancel now you’ve come up with this! Nice one.👍👍
01-05-2023 11:29 AM - edited 01-05-2023 11:29 AM
The best you can do is quite frankly unacceptable. You are operating a commercial enterprise which has legal obligations to your customers! The app which we have to use to manage the Content to operate the Quest 2 is not fit for purpose and needs to be addressed urgently! I raised a ticket 2 weeks ago with no follow up! Myself and clearly many of your other customers have the same issue and you have not addressed the root cause of the problem. These are my thoughts of your customer support and Meta in general.
01-05-2023 09:30 PM
The airplane mode steps do not fix it for me (iPad mini 6th gen 16.1.1, app 193)
01-05-2023 09:32 PM
No work for me, bug report submitted
01-05-2023 09:41 PM
Go onto chrome. Search for a vr game. (Any should work) then select the top result and it should open it in the app without issue
sure it open to that app, and can do nothing else, but as soon as I hit the back arrow I’m back to the gray/blk “casting?” Screen.
01-05-2023 10:40 PM
@MetaQuestSupport I've contacted your support group via WhatsApp and they talked with me for a bit, but now I haven't heard back from them. From the looks of it, your app is defintely having issues. When can we expect the app to be fixed?
01-06-2023 01:09 AM
Another solution that worked for me is if you save an email on your phone from Meta that has some info about your Meta account either a promo, advert or someone following you then if you click on it, it should open the app with no issues.
It's pretty poor that us Meta customers are having to come up with ways to use their products!