(Resolved) Meta Quest mobile app disables Oculus Go. Setup stucks at "Health and Safety".

[taco.grande.2022]

Update March 27th: The build 260 is available.
https://apps.apple.com/us/app/meta-quest/id1366478176

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Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described in this thread. So, the resolution was given officially. Thank you Meta for the fix, and thanks everyone in this thread as your voices indicated how this issue was significant. 😄

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During setup of Oculus Go by Meta Quest for iOS Version 257.0.0.9.106, I could not play "Health and safety" video, although I pressed "Watch Video" button. As a result, I cannot complete setup my Oculus Go. How do I proceed with the next steps? I also tried the setup by Meta Quest for Android, but the symptom is all the same.  Version 258.0.0.9.109 released on Marth 13th also show the same symptoms. Still the setup fails and the headset becomes useless.

I can click "Continue" button. But all the three links are inactive.  

As the video never starts, I cannot complete the setup. My headset becomes a photoviewer of single image prompting me to grab smartphone.

[taco.grande.2022]

They can't be a solution. When Meta make those old builds invalid (e.g. "update the app, otherwise you can't signin with your Meta account."), we will lose any method to setup Oculus Go headset again. As long as the statement https://www.meta.com/help/quest/articles/headsets-and-accessories/oculus-rift-s/go-changes/ is valid, it's not allowed for Meta to terminate use of Oculus Go. Termination of support is okay. But what we are actually suffering is device lockup by the latest official apps.

[ShiroTenko]

I understand it's not a solution, but a workaround that may work for some. Since the threads doesn't have the capabilities for a regular "pinned" post, I could only mark it.

Of course we understand this issue needs to be looked into, which is why @The_1st_Dark_Lord_Morgoth posted informing everyone that they have already notified the team of the matter. So any updates they get, they'll post it here as soon as possible.

[Moike]

Does not matter to me. Now that I've got the APK for the Oculus phone app I can fool the app at my edge router any time it tries to phone home.  Same with the Go.  I wiresharked the traffic the entire time the install process was running so I have the telemetry to replicate should there be an issue in the future.  Not horrible, but also shouldn't be necessary.  I'm just happy to have my Go back because the Quest 1 I pulled out of mothballs wasn't exactly comfortable in bed.  I'd forgot just how light the Go was after using the Q1 for a couple weeks as my 'go to sleep watching Plex' headset.

[VR.TOUR.360]

Hello optimis.success, thank you very much for the info. Could you please tell me how you managed to download the 2023 Meta iOS app? Where can I download it? I would be very grateful if you could provide the link. Thank you very much.

[bhuva]

Hello Shiro, is there a way to download an older version of oculus go app on ios?

I am having the same problem as VR Tour 360, (and others here with an ios device) with my oculus go; it is stuck on the health and safety video screen.

Sigh!

Hope a fix is found before my eyesight fails.

[ShiroTenko]

Hey there @bhuva! Although I don't really know enough to advise you on this, I do note that Apple has its own forums. You might be able to get this information by asking questions here, as the moderators and users may know more about it.

[gecko20]

the answer from meta:

Hello Benoît,

It's Jada from Meta Store Support. I trust you are well. 

As promised, this is a friendly follow up regarding your query. 

Upon looking into this for you, kindly be advised that the app has been updated and one of the features were to remove the safety video. As much as I would love to assist you with this matter, we do not have the resources due to it being a software update. 

I realize this may not be the response you were hoping for and I really do empathize with you.

I truly appreciate your understanding on this matter. 

[gaston03s]

Not sure I am following...should we expect an updated app coming up now without the safety video feature? and would the update apply for the iOS app? As of now the latest iOS version of MetaQuest is 258, over a week old.

[amerbs]

Meta doesn't have the resources?  Who has the resources?

[gecko20]

I'm thinking they are talking of the version that has not the videos anymore and blocks us. 😕