Hi, so has Meta gave you the courtesy of a response yet and a replacement? I too have issue and I’m seriously just considering getting a refund and buying a cheaper headstrap with battery, I really don’t want to waste my time if the replacement suffers with the same problem and Meta don’t offer a proper solution,
Send it back as fast as you can and get your money back. Buy a pocket sized battery back 100W at least 20,000 MWH and a comfortable strap without a battery. You will be much happier. I keep mine in my back pocket and plugged in. It lasts all day and then some.
Wive is already running a Bobo M3, but I'm not happy with the amount of movement the M3 allows as well as the 5V-batteries just barely keeping the Quest 3 at charge.
... guess I'll give it a few more days to see how Meta will react, thanks for consumer protection laws.