Showing results for 
Search instead for 
Did you mean: 

[Resolved] - Quest 3 Elite Strap with Battery only connects for a few seconds

Honored Guest

Is anyone working on the Quest 3 elite battery issue?  It charges but won’t connect to the headset for more than a few seconds, meaning you cannot charge through the back port.

837 REPLIES 837

Currently only the meta store is selling this product as a new batch has now been manufactured and is just being rolled out to people who purchase via the meta store or who are going through meta support to get a warranty replacement. 

Honored Guest

To add to the above I have just recieved my new elite strap with battery and the box is showing a manufacture date of 12/2023 so I'm guessing I have one of the new batch.

I'm based in the UK and I contacted Meta support about a week ago and pointed them to the issues that had been well publicised and they offered to send me out a new strap without the need to return my defective one.

It seems that these are only just being rolled out so it will be interesting to see if the issue is resolved permanently for most people in the coming weeks. 


They are sending me a new batch strap now without having to return any old ones. Lets see how the 4th strap holds up 

Yeah they said the fault can’t be fixed so not after any returns anymore. 


It would be interesting to know the root cause of this problem. If it is a software error in the ic chip, is the chip broken as a result, or could the chip be reset if the battery cables are disconnected from the circuit board for a while? This would mean opening the Elite Strap which cant be done without breaking clips.

Maybe someone will want to use it as just an elite strap


They still made me return mine. I can't deal with the stock strap, so I bought a cheap knockoff "elite" strap from Amazon for $30 to use while waiting for the replacement. It's actually very comfortable! It might fall apart, but hopefully I only need it for a couple of weeks.

nah its easy to open, no broken clips here

And did you managed to find the root cause of the issue. It feels like something simple, like a resistor replacement or something.

nothing obvious. batteries were full, disconnecting and reconnecting the charge IC board briefly brought the straps led back briefly and flashed orange but quickly returned to doing nothing. probably bad firmware or faulty charge controller boards are my best guess.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?