It's a problem with the Oculus software. The last two updates have both been broken for the link cable 😞
EDIT: There's a workaround in the thread I've linked below that involves enabling USB connections via developer settings until Oculus is able to resolve this issue on their end.
I am having a slightly different issue with Oculus Link after I updated my headset. Whenever I enter Oculus Link mode, my headset constantly disconnects and reconnects by itself. When I entered Oculus Link mode, the edges of the screen would become distorted and black causing Oculus Link to freeze up. Thisneverhappened prior to the update. I am currently on v56.0.0.171.656.
Thank you for your prompt response, @MetaQuestSupport.
Regarding your inquiries:
Are you encountering any error messages when connecting the link cable? If so, could you kindly share a copy with us?
Response: No, there are no error messages.
Has this setup worked previously?
Response: No, I am setting up a brand new Quest Pro.
Have you received any recent updates for your devices?
Response: I am up to date with the Oculus system version - 50065460051500330 and OS version - sq3a.220305.009.a1 on my Legion Pro laptop running Windows 11 Home, with the following specifications:
OS Name: Microsoft Windows 11 Home
Version: 10.0.22621 Build 22621
System Model: 82WK
System Type: x64-based PC
System SKU: LENOVO_MT_82WK_BU_idea_FM_Legion Pro 5 16IRX8
What troubleshooting steps have you already taken to avoid redundancy?
Response: I have performed basic troubleshooting steps such as cable replacement and restarting/resetting both devices. However, Airlink is working fine; the issue seems to be with the cable.
Note: I have also tested this on my other laptop, an MSI running Windows 11 Home with version 10.022621 Build 22621, featuring a 12th-gen i7 and an RTX T 3060. I encountered the same issue. Notably, I was able to use this laptop with my previous Quest 2 setup, which worked perfectly. Please advise on next steps."
I had the same problem this week. I turned the PTC on and it worked. now the rift made another update and now the ptc doesn't help. furthermore, it keeps teeling me I need to update the pc up (I did that 3 times in a row but after each restart the app keeps demanding a restart). this is so frustrating, I have a job to do with the the Rift and I can't connect after each stupid update
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