[Resolved] - Quest Link cable connection to PCVR doesn't work after v57 update

[Shrapnel5]

I am sick of this happening every time the devs roll out a new update.

Oculus app updated this evening, Quest Pro headset will no longer be detected via cable connection, only wireless.

Doesn't matter if I'm opted into PTR, or opt out and uninstall the new drivers that came along with this.

If anyone manages to get themselves out of this situation lemme know how ya did it!

[Arthur_Teasdale]

Any updates you can give us? Don't suppose there's a hotfix incoming?

[Recluse205]

So I managed to get it back.  Combo of things, including DEV MODE, PTC, mulitple re-installs of PC software, but eventually I managed to get back to SETUP where I got the option to PAIR the HeadSet with the Airlinked computer. THEN it connected. On V57 now and so far it, along with all the other stuff has my LINK and AIRLINK working (for now)

[Broszu]

This is still not fixed? Wow.

[TheEclipseMaster]

So this is happening to everyone else too. I thought my link cable finally died, as ive used it a lot, but apparently it is a software issue. Thanks for saying this so i would know that

[Doeverse]

Any solution so far ? my project is at stake 😞

[mauro.63.2022]

mi accodo anche io all'elenco delle persone che non riescono più a connettere quest2 al PC con cavo air link

ho passato il week end a cercare soluzioni provando di tutto e solo ora mi accorgo che il problema non è il mio PC guasto o il mio visore, ma molti altri hanno lo stesso problema dopo gli aggiornamenti

e' inaccettabile questa situazione, abbiamo speso tutti dei soldi per acquisto del visore e in molti casi fatti adattamenti sui relativi PC per aver prestazioni adeguate, ma spesso anzi troppo spesso, quando si ha del tempo per usarlo ci si ritrova immerso in problemi di malfunzionamento.

Quindi ora non so cosa fare, proverò a portare PC in assistenza, nella speranza che i tecnici sappiano fare di meglio di quel che posso fare io... tra l'altro a me non appare più la dicitura di accettare la condivisione dati... oltre al fatto che nelle prove ho provato a 'eliminare' il visore, quindi ora dovrei riattivarlo ma assolutamente non riconosce ne visore ne porta usb

mentre sull'applicazione cellulare funziona...

assurdo....semplicemente assurdo...ogni tre per due arriva un aggiornamento e distrugge il lavoro di set up fatto con fatica, oltre che a non permetterne l'uso.. passerò al triplo monitor o ad un ultra wide e abbandonerò il quest2

sono arrabbiatissimo con Meta...............

[Doeverse]

@MetaQuestSupport 

thanks for reply . FYi question asked 

Are you getting any error messages when connecting the link cable? If so, can you send us a copy?

Has this worked before?

Did you get any updates to any of your devices recently?

No both laptop and oculus is upto date 50065460051500330  os version sq3a.220305.009.a1

What troubleshooting have you done so we don't repeat anything?

[Commo81]

OK, so Here's my update. My Quest 2 is finally working again. Ultimately, the factory reset worked and got me connected to the PC again. Everytime I turn it on I get the message now to allow or deny which is fine, I know it's trying to connect. The only issues I have now are sometimes it's a little jerky, and the bandwidth is reporting 2.5GB connection on link cable. I should be getting higher than that with a 10GB link cable and a 10GB USB 3.0 port. Before all this, I was getting 5GB which was fine. 

On a side note....someone needs to re-design setup on these head sets. There's no reason a person should have to connect it to their phone to complete setup, especially of the previous step allows you to connect the headset to your network. Stop making things harder than they need to be. 

[LordToad]

It's been a week. Do you have ETA on the fix?

[Macproracer]

@Commo81 

Hi Commo - well said - question - have you enabled "Demo Mode" as this has significant bearing on a more permanent fix?

Tnanks