my sons oculus is showing a error message that is saying Facebook has stopped working.
he closed the message and then says Oculus quest utility’s has stopped working and it restarts. how do i fix this issue? Is their a way to without factory reset?
i have spent over $200 in packs and things on these games so losing them isnt something i want to do…
we are unable to see if his cloud is on also as the headset won’t allow us past the error message
Hey there, @coltongamer2012! We'd like for you and your son's time in the VR world to be smooth sailing, so we'd love to assist further! For a bit of clarification to begin with, what specific model of device do you folks have with us? Is the headset still connected to your account in the Meta Quest mobile app? Also, could you please try hard rebooting the headset with the following steps to refresh it? (Keep in mind, this is different than a factory reset and will not affect saved content):
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete that.
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