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Restore my games and purchases

bp1976jamz
Honored Guest

Hello, I had a Quest 2 but got rid of it and factory reset it.  I thought my purchases would stay with my FB account but when I tried to sign in here with FB it said no Oculus account existed for my FB.

Can someone help me get my games and apps back?  Please and thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey @bp1976jamz! We know having access to your account is very important, so we'd love to lend a hand! 

In order to best do so, we will require some sensitive information. You can click on our name to get to our profile. Once there, click "Send a message" to PM us. You'll also need to be logged into the forums to send a message.

We'll see you on the other side! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @bp1976jamz! We know having access to your account is very important, so we'd love to lend a hand! 

In order to best do so, we will require some sensitive information. You can click on our name to get to our profile. Once there, click "Send a message" to PM us. You'll also need to be logged into the forums to send a message.

We'll see you on the other side! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

bp1976jamz
Honored Guest

Messaged, thank you

Of course @bp1976jamz. Thanks for sending us that PM. We'll continue to talk there and get this issue fixed for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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