Return policy

[NachoSlayer2007]

So i had returned my Quest 3 only 4 days after having it because it came with stick drift. I read their return policy and I see that if meta deems it damaged they wont give a full refund or potentially wont give one at all. Is that the case for stick drift because if so thats just super unfair when it was delivered damaged. 

[MetaQuestSupport · Accepted solution]

Hello There!

We at the Meta Support team want you to enjoy the best possible experience!

So please be rest assured, if we find that any damaged occurred during shipping we won't hesitate to offer a refund / replace the product.  

If you purchased a first-party product from the Meta Store, you can return it for a refund through Meta Store within 30 days. 

After 30 days, if the return is due to an issue covered by warranty, Meta Store support can help process the return or exchange.

Please contact us if you have any questions or concerns and we will be happy to assist you further!

Thanks very much

[MetaQuestSupport]

Hi there @NachoSlayer2007,

Just checking in to see if you still need a hand?

[NachoSlayer2007]

nope that works for me, thank you!

[MetaQuestSupport]

Wonderful! Please don't hesitate to reach out in the future with any questions or concerns. We'll be glad to help in any way we can!