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Return processing

NachoSlayer2007
Honored Guest

My return package arrived at one of Meta's facilities down in Texas yesterday but the return page says its still awaiting arrival, is this because they only operate on business days or does it take them a while to actually acknowledge the package was delivered?

1 ACCEPTED SOLUTION

Accepted Solutions

LordArceus
Meta Quest Support
Meta Quest Support

Hey there, @NachoSlayer2007 and welcome to the VR Forums!

With the returns, it'll show delivered by the courier on the day it reaches the warehouse. It then takes a few days for the warehouse to check the product that's been sent to us and scan it on the system. If you keep an eye on it then you should see the status change in the next few days 👀

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1 REPLY 1

LordArceus
Meta Quest Support
Meta Quest Support

Hey there, @NachoSlayer2007 and welcome to the VR Forums!

With the returns, it'll show delivered by the courier on the day it reaches the warehouse. It then takes a few days for the warehouse to check the product that's been sent to us and scan it on the system. If you keep an eye on it then you should see the status change in the next few days 👀

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