cancel
Showing results for 
Search instead for 
Did you mean: 

Return

Drill123456
Honored Guest
Good morning, You have sent me an email regarding returning the headset for a replaceable but I’m having trouble sending back my broken headset due to the fact that the return labels are not working when I take them to the depot, they are saying they’re not being recognised, please can you send me some more return labels that will work for me.
 
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Drill123456, Thanks for reaching back out to our team! While we hate to hear there has been a roadblock when trying to return your device, do know we'd love to look further into your replacement order! So that we're able to make sure you're all set, please send us a PM for us to continue gathering more details.

To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Still waiting for an update email 

regards Martin 

Hey there, @Drill123456. Thanks for letting us know! While we look forward to our support team reaching out to you soon regarding a further update, if you would like to discuss other options to have your device returned, please shoot a PM. We'd be happy to continue working with you there in the meantime!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?