cancel
Showing results for 
Search instead for 
Did you mean: 

Returned a new Quest back to Meta and still haven't received a refund for the full amount

Razz0005
Honored Guest
On 9/25/24, I placed an order for a Meta Quest 3S, Supernatural Annual Membership (add-on) and Meta Warranty Plus (add-on).  I paid the total bill via PayPal for $407.52, which includes taxes and fees as well as a savings of $50 for the Supernatural membership with the bundle deal.  
 
I received the Quest 3S on 10/15. I requested a refund on 10/15 which was accepted by Meta the same day. I shipped back the Quest 3s on 10/16. It was sent back still brand new with an open box, I simply turned it on and didn't like it compared to the newer version. Meta received the item on 10/25 - I have FedEx Tracking confirming receipt. On 10/29, I received a credit of $32.16 for the extended warranty only. Since then, I've received no other money back.
 
On 11/3/24, I was told (in an email) that they received my Quest 3s and that it was already returned to the warehouse, but the refund hadn't processed yet. They were going to reach out to their logistics team to process the return and refund the rest of my money to me ($375.36).
 
I've tried contacting Meta many, many times via email, via online chat and tried multiple phone numbers but am unable to find a number that works. No one is helping me and they're no longer responding to my emails. Originally they kept telling me that it was a problem with their software and it could be a while before it's fixed. Now they're telling me it's because there are chargebacks (because I was seeking help from PayPal to get my money returned) so they can't do anything.  
 
I'm tired of the lies and tired of talking to a different person each and every time.  Each one of them tells me the same exact thing, like they're copying and pasting it in the email/chats. Their customer service is terrible!!!
3 REPLIES 3

user_901925786032222
Expert Consultant

Their customer service is an AI chatbot. Has it mentioned anything about specialised teams yet? That means it's given up on you.

They didn't mention "specialised teams", but they mentioned they'd escalate it (per my request) to the "relevant team".  

Razz0005
Honored Guest

Does anyone else have any suggestions?  This is still ongoing!

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?