on Sunday (2 days ago), I returned the entire Oculus Quest 2 product based on the instructions provided with the email telling me I’ve been issued an RMA. The email was automated and included a FedEx package label. I followed these instructions and returned the entire Oculus Quest 2 product in a manner close to how I’d received it. Here are the instructions:
Then 2 days later, I received an email via chat support asking about the status of my support ticket and whether I’d received the previous message. I thought that I had, and that this was referring to the RMA email. Moments later, I notice that there is an additional chat support email that I didn’t see, stating this:
Then I read a number of terrible experiences off this community dealing with the exact same issue and feel doomed to dealing with support for months and maybe never having a full product without immense time dealing with support or buying new items.
What am I supposed to do here?
Why is this product amazing yet the support feels like it’s lack of clarity in communication is ruining the product experience entirely?
How is this a consistent issue when changing a single automated email seems like a clear and obvious solution?
I just want a working Oculus Quest 2 and some clear communication in the support process. I don’t see why my great 10 days of Oculus functionality and fun is now resulting in utter stress and concern that I will be sent back only a headset and have lost the charger, silicone face cover, and both controllers—rendering this to be no solution whatsoever.
What have other people done?
