I bought an oculus quest headset for my son for a Xmas gift for 2023. When it arrived, we experienced significant issues with setting up a child account.
After numerous attempts to resolve my issues. I requested to return and get a refund for the headset. It was my child's xmas gift - so the least I could do was to get him a refund.
Meta refused to offer a refund but after mentioning that under Australian Consumer law that I was entitled to a refund - they sent me reply paid postage so that I could return it for a refund.
I packed up the headset carefully, completed all the paperwork and returned it. In February of 2024, I received a message from meta confirming that my refund would be processed in a week.
From there on, nothing happened. No refund was ever paid. I have contacted meta dozens of times over the past 11 months. All I kept getting was the standard were looking into your request AI messages.
I managed to make contact through messenger numerous times but kept getting g the run around or cut off. No one wants to assist.
Eventually a representative contacted me and asked for proof from my bank to show that the refund wasn't received which I provided. This was after 9 months.
After providing the information I am yet to hear back after 2 months. I have continued to reach out but my messages are ignored.
I normally would have given up but it's my son's money and I need to show him that he shouldn't let large companies take advantage of him. So I won't give up.
I have a huge collection of messages which show contempt, incompetence and a lack of interest in refunding my money which will be great for my legal complaint which I will be submitting shortly.
I even has a member of metas team from one of their finance outsourcing centres view my LinkedIn profile which was really creepy.
When I raised it in a message the profile of the person that viewed my profile disappeared.
It's been a very frustrating and bad customer service experience and I have been very patient and have done everything I can to resolve the matter with meta. I just want my matter resolved.
Hello, thank you very much for bringing this serious issue to our attention. We would like to assist you further regarding this refund in our private Direct Messages. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon.
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Thank you for responding. I have sent a direct message as instructed in the hope that I will finally get some assistance.
I will update this thread so that readers can be kept up to date on the service/help I receive.
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