11-13-2022
09:01 AM
- last edited on
11-13-2022
04:32 PM
by
TheAntiSocializ
Hi - from your instructions....
However that link doesnt work - please can you share the correct link (or PM me) as a search online only turns up companies trying to sell me rolls of them.
11-13-2022 04:35 PM
@RayZorJ3lade Edited your message for the link since it's more of an internal thing.
If you're not able to get your label, I'd highly suggest reaching out to the support team with a ticket or the social support team through PM for this kind of thing.
11-15-2022 08:52 AM
Hey @RayZorJ3lade! Just wanted to know if you were able to contact support? Send a PM if you still need help.
11-21-2022 07:44 AM
This has gone from bad to worse, the link to arrange collection was to US DHL and wouldnt collect in UK. The shipping label you sent has not been accepted by either the main depot OR the parcel store they sent me to (50miles+ driving plus half a day missed work and I STILL have the parcel)
I've arranged a call later this evening to try and sort this mess out but you REALLY need to review your returns system.
11-21-2022 07:47 AM
Im trying to do this right now....its still broken and i cannt chat with anyone. First time buying a device from Meta....with this experience...it will probably be my last.
11-21-2022 07:48 AM
How did you contact them? I cant see anywhere to chat or call or email.
11-21-2022 08:03 AM
@paul.879183, @RayZorJ3lade, Please send a private message so that someone can review your accounts and get things moving!
11-21-2022 08:32 AM
https://store.facebook.com/en-gb/help/support/quest/product/950379375374041/
Quest 2 -> Headset -> Display -> Display Stuck on Error Message -> This Does Not Solve My Problem gets you to the Contact Options page 😉
11-21-2022 08:33 AM
Thanks Jam, will see how I get on with the call I scheduled first....
11-21-2022 08:36 AM
I hope you edited the site as well 🙂