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Returning after a very long absence

joseph.antone.7
Level 2

So, with the title in mind, I understand I need to update my old Quest 2, but whenever I turn it on, all I can see is the pass-thru vision. I've tried double-tapping the side of the device as of old, but I can't get any kind of UI to show up to proceed with any kind of update. I've replaced the batteries in the controllers, and they give a healthy shake, but no UI of any kind to interact with.

Help?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @joseph.antone.7! We completely understand that you're experiencing difficulties updating your Quest 2. Please see our link below for guidance in updating your Quest 2. Please let us know if it helps!

https://bit.ly/3V8t5cO