I had an Elite Strap which developed the now-familiar fault, i.e. it spontaneously snapped.
I sent it to Meta Returns who told me that it would take 3-5 business days to send a replacement.... That was 3 weeks ago.
Each time I email to ask what's happening, I'm told "logistics are looking into it". What exactly needs to be looked into?
Is there any way to escalate my case? I don't see any contact details for a complaints department, but I also don't think it's reasonable to wait weeks for a man to put a parcel in the post.
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