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Not applicable

Beware, if you want to return your device, Facebook has built a return system even more complex that virtual reality itself. I'm certain this will end up in a class-action lawsuit, as it's intentionally impossible to do without involving customer support people for who English is not a primary language and seem unable to to even form correct sentences let alone generate a simple return label. If you are thinking of returning your device, plan ahead, start early and be prepared for a multi-step process from hell. The directions they give DO NOT WORK and customer support DOES NOT CARE.


Not applicable

Do NOT buy directly from Facebook. Their customer support is horrid. Buy from a third party so you can return it without having to go through Oculus hoops and hurdles.


Level 3

I agree 100% I returned my headset on the 22 Oct 2021 I'm still waiting for them to send me a replacement, all they send me is a cut & paste reply back saying we are "waiting for a specialist of the team to provide an update"

I don't think I will ever get it now.

As I am in the UK there nothing I can do, wish someone in America would sue them