cancel
Showing results for 
Search instead for 
Did you mean: 

Rift Keeps Disconnecting

jamstorr86
Protege
Does anyone have any fixes for a rift that intermittently disconnects? I will be playing a game, only for the rift to go completely black and a message along the lines of 'The HMD has been disconnected. Closing the client'.It has only started doing this the last two days, but its doing it more often now. i have raised a support ticket 
14 REPLIES 14

PIXELATED
Heroic Explorer
I sent mine back (RMA) UPS this morning for all the same reasons. I had only used the Rift for a few hours over two days before it died and I suspect it was heating up so much that something on the circuit board had become disconnected, maybe the socket where the plug goes into the headset. Maybe there was a batch of CV1's that used a different type of solder or the operative who was checking usability/testing operation longevity took a sickie that day :'(
Click on my name to see all the posts about my own fun.
Fingers crossed i'll get one of those new working models that most other folk seem to have. It was soo magical and briefly provided the true sense of disbelief that i had wished for (as in the experience you have when you're watching a film or at a theatre) when the Rift worked   🙂
Win 10 Pro, GTX 1080, Asus Z170 Deluxe, Nvidia 391.35

XizorGetspeed
Honored Guest
I just submitted a ticket for same issue 😞

Bunz_118
Protege




My evidence shows that this issue only occurs after the headset has warmed up, and only when the cable is moved. 




I have the same exact issue and results with my own tests. Touching the headset, especially moving the temples up and down causes the disconnects as well for me.

Anonymous
Not applicable
Same here, Warmth of the Oculus Rift makes the head set disconnect.

I wonder if with a new cable will fix this, or if it is actually the head set. I have read in forums that seams to suggest that they have same problems and with new cable they get this fixed.

Anonymous
Not applicable

RoySuarez said:

Same here, Warmth of the Oculus Rift makes the head set disconnect.

I wonder if with a new cable will fix this, or if it is actually the head set. I have read in forums that seams to suggest that they have same problems and with new cable they get this fixed.


They should include an ice pack for this issue  😄
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?