07-06-202402:30 PM - last edited on 07-07-202402:04 PM by LaserDisk
I recently bought a Rift S and was trying to get it set up on my laptop. I've had a rift s in the past and used the same USB-C dongle to get it to work a couple years back. My USB-C is rated for DP 1.2 and capable of rendering VR. However, when I try to use the headset, the screen does not turn on and I keep getting an error message saying "Meta Quest Link Hardware Error - View support article" and it will not do anything. I noticed randomly the screen would turn on for a split second but immediately shut back off and send that error message. I have scoured the forums and other sites for fixes and have tried everything but nothing has worked thus far, any help on this is greatly appreciated!
Hey there @Shadro! We understand how eager you may be to jump back into the wonderful world of VR, and we are eager to help you as well. We have a few questions to get a better understanding of what may be occurring with your Rift S:
Can you provide a screenshot of the error message?
Where did you purchase the Rift S from?
Do you have the Oculus PC app installed?
We would love to help you as best we can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @Shadro! Just checking in. Did you still need assistance with your Rift S?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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