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Rift S Bluescreen to inoperable device.

LFT448
Honored Guest

I've had my rift S for roughly 2 years now. Roughly about a month or so later I began having issues where the sensors couldn't track my head movement due to there being not enough light, among a few other fixable issues. Yesterday, I started steamvr and Pavlov vr and immediately my computer bluescreened, which has never happened before. After my PC rebooted I started vr up again and now my headset's interface doesn't even light up anymore.

The light between the lenses go from orange to white as expected, but the actual screen doesn't turn on whatsoever. What's worse is that now I've got a memory leak whenever I unplug my headset, leading to my memory being used at 95% (highest I've recorded from this file --> OVRServer_x64.exe; 12,550 MB or roughly 12.5 GB). The oculus app says the headset is green and other times it instantly goes red, saying the display port is not connected. I have 3 display ports that are compatible on my graphics card (1 is being used for my monitor) and 2 USB 3.0s on my motherboard that are compatible. I've tested all combinations, no dice. 

I've tried uninstalling the oculus app and reinstalling it, both through deleting the files manually and uninstalling it through the oculus.exe download from the website. Again, no dice. Same issue; no light through the lens and upon unplugging it I get a memory leak. I've updated all my drivers, including windows and opting in for a future beta version of the Oculus app. Just like before, no dice.

Did my PC just get fried, do I need a new cord (which meta no longer makes), or has my Rift S just finally kicked the bucket? I'm looking for any kind of solution at this point since I've done everything I can to my knowledge and I can't find anyone else whose had this issue. 

 

System Specs: 

Windows 10 x64 branch

AMD Ryzen 5 2600x

MSI Nvidia GeForce GTX 1660 

2 sticks of 8 GB RAM 

1TB SSD

1TB HDD

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @LFT448. Thanks for reaching out. We understand that you're experiencing a number of issues with your Rift S. We'd love to stir you in the right direction and get you back to the VR world. 

 

We recommend for you to submit a support ticket so that one of our specialist can look further into this. Please include your computer logs so that they can deep dive into your hardware. 

 

We look forward to hearing from you.   

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I've already sent a ticket, but I neglected to send the computer logs, I'll see if I can edit the ticket so I can include the computer logs 

Sounds good, @LFT448! You'll be able to send the logs once your ticket is responded to, go ahead and work with us through the ticket instead of here and we'll do everything we can to help out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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