05-22-202410:12 PM - last edited on 08-06-202408:29 AM by TheAntiSocializer
The controllers for my Rift S suddenly decided their haptics would like to take a hiatus, but only in games and applications. If I open up the Oculus Home Menu or whatever it's called, the haptics work fine. However, in VR games like Beat Saber and others, it does not work. Is this a software issue?
So far, I've tried:
Reconnecting the cables,
Replacing batteries,
Clearing out dust within the battery compartments,
Hey there, @InsAnik! We'd like to do our best to get your controllers back into the groove of VR, so we popped in to help out! For clarification, when did this issue begin? Had there been any changes to your PC or play setup within that time? Have you noticed anything else with your controllers besides the haptics? Also, can you confirm that your PC meets the requirements to support your connection as listed here? Keep us updated and we can continue from there!
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This happened a couple weeks ago and nothing had changed about my pc or play setup when it happened. This is the only thing that has changed with my controllers. My PC fulfills every requirement.
Okay, thank you for letting us know, @InsAnik! Moving forward, we'd like to recommend disabling any VPNs or antivirus that might be running in the background (they can often cause poor connection with the Meta servers), updating your GPU drivers, and, to refresh the desktop app, please use the following steps to repair it:
Hey there, @InsAnik! We noticed that we haven't heard back from you yet. We want to make sure that you are fully taken care of, so if you still need help with this, please let us know! Otherwise, we hope you have a great weekend and take care!
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I am so sorry! I got busy with some work and forgot about the issue. After trying the steps mentioned, the problem persists. If it helps, the bug occurs regardless of if I launch an app through the oculus store or steam. Is there a setting that turns off haptics?
Not a problem, @InsAnik; we understand sometimes these things need to get put on the back burner. Not to worry, we are always happy to continue working with our users who need our assistance. With that said, we currently do not have an option to turn the haptic feedback off. While we understand this may not be ideal, we also wanted to share this link. A few of our users encountering the same issue have found a possible temporary fix, so we recommend taking a look to see if the info they have helps. Please let us know if you have any other questions or concerns for us, and we'll do our best to assist you further.
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Hey, @InsAnik! Hope you're doing well! We just wanted to touch base and ensure everything is working as normal. If you haven't already, we do highly suggest reporting a problem for this issue with these steps to ensure our engineers and developers are made aware. If there's anything else you need assistance with, don't hesitate to reach out. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Is there a way of installing an older oculus driver or meta app to use it again?, i really just play beatsaber nothing else. It would have been best to stop all updates a year ago, this would have saved me a lot of trouble. It is unplayable for me without haptic feedback.
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