I unplugged the USB multiple times, tried two different PC's, updated Nvidia driver. I tried to unpair the controllers but I am not able to do so, the "Remove Device" button is grayed out.
Hello @guyeshel85, we know having the controller work properly is important to having an awesome gaming experience. Thank you so much for updating us with the troubleshooting steps you've already tried as this helps us greatly. We would love to explore what steps may be available, so let us collect a little information from you to better understand what's going on.
How long has this been going on?
Is the right controller showing up as paired on the device?
Can you send us a screenshot of the error message?
We look forward to investigating this further for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @guyeshel85! We just wanted to check back with you and let you know we are still here and ready to assist you. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I haven't used the Rift S for about 4 months, while trying it for the first time since on two PC's I couldn't make it work.
The Right controller and the left controller, are both showing up as paired. Also both reacting when I press the buttons, but not when I move the hands.
There is no error message. I can see the controllers with the headset close to one another and reacting to pressing the buttons, they just be stuck there and won't move.
Thanks for the feedback, @guyeshel85! This definitely helps us gain more ground to reach a resolution. Since your controllers are paired and button input is being registered have you:
Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
Ensure your environment is free of any obstructions between the tracking cameras and the controllers
Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
Lastly, remove the battery from the controller for 30 seconds
We hope this helps with everything, please reach back out if we can further assist you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @guyeshel85! We just wanted to follow up with you to see if you still need assistance. Please feel free to reach out to us if you have any questions and/or concerns.
We value your response and look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @guyeshel85! We are very glad to hear that you were able to get your controllers registering their movement again! If you happen to have any other future questions or concerns, please absolutely let us know, we are here to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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