Rift S Dreaded Three dots and can't detect sensors

[Kahlbond]

Hi All,

Pulled the Rift S on to my head yesterday and got the never ending three dots. I have had this onece before so unplugged and plugged back in and Meta Quest Link now says it can't detect the sensors. I have tried all kinds of combinations of deleting and reinstalling etc but no luck. I have taken a log and have that ready to go but can't see how to attach that. Any and all help is appreciated 🙂

Cheers,

Karl

[MetaQuestSupport]

Hey there, @Kahlbond. We were just in the area and happened upon your post. We see you are having some issues with getting your computer to recognize your Rift S headset. We'd be more than glad to assist you in trying to remedy this blight. Firstly, we'd like to ask you a few questions so we can determine the origin of the issue. Can you answer the following?

1. Besides the uninstalling and reinstalling, what other troubleshooting have you attempted?
2. When was the last time you were able to have your headset successfully connect?
3. Have you recently installed or updated your firewall, and if so, have you whitelisted the Meta Home app?
4. Are you using multiple monitors?
5. If you are using a laptop, have you verified that you are running the headset through a primary GPU and not the integrated one?

We look forward to hearing your response!

[MetaQuestSupport]

We hope you are doing okay, @Kahlbond. We just wanted to check back up with you to see if you are still having issues with your Rift S not being detected by the sensors. If so, can you come back to us with the answers to our questions mentioned above? We hope to hear from you soon!

[Kahlbond]

Hi,

Umm I went through a pretty extensive trouble shooting process with the AI on WhatsApp, and am sending it back for a OOW replacement.

Thanks for following up

[MetaQuestSupport]

@Kahlbond Sounds good. We understand that was the best options for you. If you need any assitance at all in the future, we're here to assist! Have a good day!