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Rift-S Stuck with 3 dots loading screen

JasonD210
Explorer

Hi

I'm working on a college project at in VR Computer Science at London University. I'm making a VR app and have been using a RIFT-S with the Unity XR rig. Everything went fine until I took a break and returned to it this weekend and I could not start the headset. I'm stuck with these 3D dots, which suggest something is loading but nothing ever happens. Oculus and video drivers are up-to-date. I've tried all the obvious things like unplugging the cables, restarting the oculus service, connecting to different USB ports, all to no avail. I thought this would be something that I'd be able to fix in an hour, but here I still am on Sunday and I cannot get it to work.

And yes, I have reinstalled the Oculus software. Literally, I've done everything that is reasonable to do. I've noticed others have had this issue, so I'm hoping someone has an answer.

Jason

1 ACCEPTED SOLUTION

Accepted Solutions

JasonD210
Explorer

I waited over two weeks for a reply to my original post but none came. As this is for a college project with a deadline looming, I had no option but to buy a new HMD. So, my Rift-S is now dumped.

View solution in original post

6 REPLIES 6

JasonD210
Explorer

It's interesting that no-one was able to help me with this. I found some earlier posts on the same thing, and followed those up, but I was unable to get past the three dots screen. Given that this headset is discontinued, I decided to give up with it, and put it down to either a software or cable issue. I can't afford to waste more time chasing this when time is running out. I have no purchased a Quest 3, having tested one last weekend. In PC-mode it seems to work identically to the Rift-S

Hi there! We appreciate you getting in touch with us about this. This is definitely not the experience that we want you to have, and we are more than happy to help you! With that being said, we need a little bit more information from your end. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your reply and helping you with this! Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

JasonD210
Explorer

I waited over two weeks for a reply to my original post but none came. As this is for a college project with a deadline looming, I had no option but to buy a new HMD. So, my Rift-S is now dumped.

Hello there @JasonD210! We want to thank you so much for your patience. We definitely want to get you back to you VR experience as soon as possible. In order for us to do so we will need a bit more information. We invite you to private message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

NomadRomeo
Honored Guest

I know it already has a solution, but I tried on another PC and it worked fine.
Now that I know it's not bricked, I'm going to format my PC and see if it works.

Update:
Turns out Kaspersky was was blocking OVRServer_64.exe from accessing all the cameras. It is working fine now.