07-30-202408:37 AM - last edited on 07-30-202403:02 PM by WootM4ge
My brothers Rift S that im trying to use on my pc has been disconnecting very often and barely makes it past 30 seconds before completely powering off (except one time where i got to play for about 30 minutes) . I have read the logs and unless I'm missing something, it is only related to the usb failing to receive tracking data.
How could i fix this? My brother was playing h3vr an hour ago with no issues. My specs are this
GPU:Msi rx 6600 xt 8gb 2x mech oc CPU:Ryzen 5 5600 RAM: 2x8gb ddr4 3200mhz MOBO: Asus prime b550 m-a Wifi II PSU: Corsair cv 650w STORAGE: Kingston sa400 960gb
I have heard that powered usb hubs can fix this, but i feel like that is just a waste of money (they are like 25 to 40 euros). Would disabling the usb ports in the bios fix this. I only have mouse keyboard in my usb 2 front panels and usb 3 for the rift S. Would the unused ports (5 back panel 3.2 type a (3 of them gen 1, 2 of them gen 2) and one 3.2 gen 1 on the front) cause any issues. It isnt the end of the world if this doesnt work. Its only that I would like to play some vr games, I have alot of other non vr games but it would be nice.
Hey there, @vitrioloc! We want to do our best to get you into the world of VR on this Rift S device! To start, we have some questions, so we can get a better picture of what is happening.
To be clear, your brother is able to use the device using the same link cable, and does not experience any disconnections from his own PC?
What kind of USB ports does your device have?
Have you tried using a different port on your computer?
What troubleshooting steps have you tried so far? We don't want to make you repeat anything unnecessarily.
1 Yes, using the same headset and cable he was able to use the device as normal
2 It has 4 usb3.0 ports on the back io and 1 usb3.0 and 2 usb 2.0s on the front.
3 Yes but only one of these ports actually works with the headset.
4 All of the control panel/device manager power saving settings and clean installing gpu drivers and updating them aswell as all other drivers.
I actually think I may have found a solution. After checking the crash logs. The usb seems to get disconnected and thus the headset powers off. This is a bug with amd usb controllers and pcvr only headsets such as the rift s disconnecting for a few milliseconds. A fix for this is to use a powered usb hub which I have ordered. As previouy mentioned, the headset is in perfect working condition so it must be pc side. Which leads to this conclusion. Also my motherboard is low end may not be supplying my headset with enough power. My brothers is intel based with a high end motherboard, and he has had no issues.
Thank you for providing us with that information. The Rift S would need to use a USB 3.0 port, so if a 3.0 port was not the one that works, that could be causing the issue.
Other than that, since the headset works normally on your brother's computer and you're reporting a known bug, we are inclined to agree with your findings as well. We weren't able to view your logs that you sent here. However, if you still want to send those for us to review and take a closer look into things, we can get you over to our support team via email so you can send them directly there. If you'd like to do this, please go ahead and send us a PM and we can start the process.
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