04-27-2022 05:23 PM
Suddently my Rift S is not seen connected or recognized and the glasses have no lights on either. Why is that? All connections r the same as before so ehat happened now?
04-28-2022 10:25 AM
Hey there! It's possible that the DisplayPort cable connection got loose behind the facial interface, which is causing the headset to lose power. Can you try popping off the facial interface and inspect the cable/port for any damage? If there's no physical damage, re-seat the cable and make sure it's secure before popping the interface back onto the headset. Then test within the PC app to see if the DisplayPort is recognized, and if there are any status lights on the headset.
When disconnecting and reconnecting the headset, it's best to follow this step-by-step:
If that doesn't help, please reach out to us through our support channel, so that we can gather and inspect your log files for any conflicting software/compatibility issues! Since our updated site can be a bit tricky to navigate through, we recommend picking the following options: