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Rift S no power

leroy.tito.71
Honored Guest

I've been using my rift for almost a year now and yesterday i unplugged the headset like i normally do and put it away. I came back and the headset wasn't turning on (no orange/white light) it wasn't being recognized by oculus app. I tried unplugging it and plugging it back in and i also tried putting the usb and display ports in different ports on my pc and nothing worked. I think it might be the wire but i just want to see if there may be a fix before i buy something that 'might' fix it.

2 REPLIES 2

leroy.tito.71
Honored Guest

Or maybe i could get a wire under warranty because the wire doesn't seem to have any cuts or anything.

MetaQuestSupport
Community Manager
Community Manager

Hello @leroy.tito.71 , If you haven't already please open a support ticket with us here and include a picture of the wire so we can look into your options. Thanks!

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