As title suggests Rift S is still supported on the software side Oculus/Meta software/games, But I have tried multiple times to contact Meta support team I get an initial response email then it goes dark with no further response? One reply advised that the unit is not supported with regards to hardware replacement's so go to Amazon which don't have any stock & also suggested I buy a Meta quest 3! Why would anyone spend that amount of money on a product which in a couple of years time will also not have any hardware support?
I completely understand that the Rift S has not been manufactured in some time, However as the headset is still supported on the “Oculus store” I believe that you either must still supply support for repairs or replacement parts whether that be actually still manufacturing proprietary parts or stockpiling parts.
I would like you to either repair my “your” link cable or provide me with the means to purchase a replacement direct from you, I will be seeking advice on the matter that the device is still supported by yourself and developers, But not in terms of replacement parts or repairs.
I would like to be clear that I will be seeking advice regarding industry standards and regulatory body etc as I think as a manufacturer/supplier for consumer electronics there are legalities around repair/replacement parts support for units still in circulation/use.
Hey there @39JJ. We want you to get all the support you need for your Rift S. We don't want to feel like your issues have fallen through the cracks. If you are still experiencing difficulties with your device, please reach out to us privately. By doing so, we can thoroughly look into the matter and explore potential solutions. It is important to continue this conversation via email as we may need to gather sensitive information that we wouldn't want shared publicly. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We were just checking in with you to see if you still needed help. If so, kindly send us a private message; we'd be more than happy to take a deeper look for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hi there, @39JJ! We're so glad to see you're already in touch with our expert support team! You should be good to continue with them, as they'll have the necessary tools on-hand to dig deeper into this issue and figure out the next best steps available to you at this time. Please get back to their email when you get a chance! If you don't see their latest email, please be sure to check your spam/junk folders in case it was misrouted there instead. Thank you for your patience and understanding during this investigation process! If you run into any further problems, be sure to let us know. We'd like to do everything we can to get your PCVR gaming experience back on track!
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Well so far I have been given the run a round since 29th November I can say due to this level of incompetence it is not building any consumer confidence in actual fact I am very quickly going off Meta as they don't stand behind the products any other large consumer electronics manufactures support there discontinued products WELL beyond the last sale date. I am a Electrical & Mechanical Engineer by trade never heard such rubbish/stall tactics regarding supplying consumers a replacement proprietarily cable or lack of.
Latest update - Since this ridiculous suggestion to buy a quest 3 NOPE! Meta support have repeatedly asked me for my shipping address they are finally going to send me a New cable free of charge however I'm still waiting for a due date.
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