Thank you for your reply. We would like for you to confirm the following before attempting the next set of troubleshooting steps: Please check the link cable for any physical damage or kinks, and if possible, try a different link cable. Also, we suggest that you remove from your Start-Up Programs any Anti-virus, Steam, Discord, or Overwolf, as these are known to cause issues with the Oculus Desktop app launching.
Once you have confirmed the above information, please try these steps to repair the Oculus App:
Hi ConnStellation! We're sorry to hear you're having issues with your Rift S. We'd love to help you get this issue taken care of! We're going to start with some troubleshooting steps for your screen display first. Give the steps below and try.
Go to Windows Settings > System > Display > Graphics Settings
Click Graphics performance preference
Click Choose an app to set preference > Desktop app
Locate your OVRServer_x64.exe. By default, this will be located as follows: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
Click Add
Set this to Power Saving then close the settings menu and click Save
If this does not work or is already the setting selected, Performance Mode can be tried instead
Reset the computer and test VR Desktop
Get back with us to let us know if they worked and then we can continue! We look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
@ConnStellation I don’t think rolling back your Rift S firmware is going to help. A buddy of mine isn’t having any issues with his Rift S with a rtx2080s gpu. Last time he had problems I went over and found he hadn’t updated windows and his gpu driver. I updated those and used the free app DDU in safe mode to properly uninstall the previous driver beforehand (google how to do this). I also used windows device manager and uninstalled all his usb ports and let windows install these during a restart. All worked fine after that and I haven’t heard of him having any problems, and trust me, I would have heard from him if this was the case, lol!
Sorry I can’t be of more help mate. Your only other option is to contact meta support including your log file and see if they can help identify what’s causing your issues. Good luck mate and cheers.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
Thanks for helping me out here. I'll keep DDU in mind and will try this later on. Today I did a new windows11 install and updated everything to the latest drivers.
I have a feeling a driver is actually missing or corrupt. In Device Manager Rift S is within Imaging Devices as Sensor with usbvideo.inf driver but without power: powerstate D3 Under Sound, video and game controllers are 3 rift audio drivers active. And one unknown USB device under Universal Serial Bus Controllers...
I Bought two powered pcie-usb3 cards, and I have now about 15 usb ports (lol).
Like who needs 15x usb ports, lol! Seriously, disconnect any unnecessary usb devices while using your Rift S so you don't run out of usb bandwidth.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
Hey @ConnStellation! We were going through our posts and noticed you were having problems with your Rift S, so we wanted to jump on in and hope to help with that! We wanted to make sure that you can enjoy your PCVR experience, the best as possible. So that we can provide as much assistance as possible, we do have a few follow questions so we can assist you to the best of our ability:
When was the last time you were able to use this successfully with PCVR?
Aside from the troubleshooting steps you have listed, what other troubleshooting steps have you attempted if any?
Do you have any other headsets that you use?
We we also highly encourage for you to send us a PM, so that we can delve into this deeper for you and avoid any personal information from being shared on a public forum.
We look forward to hearing back from you and working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I did not quiet get your name yet. Very nice that you want to dive in. I appreciate that very much.
Who I sent a private massage to? I don't have any addresses to pm to.
Al information is already in the post I have written at the start. Except for the last question: I only have one Rift S at my disposal.
Steps where taken as you suggested on Thursday. But without good result, the problem persists.
At this stage I don't think its the firmware of the set. And will try again a clean reinstall of the Oculus-app. Reinstalling and updating all drivers did not bring a solution either.
Thank you for your reply. We would like for you to confirm the following before attempting the next set of troubleshooting steps: Please check the link cable for any physical damage or kinks, and if possible, try a different link cable. Also, we suggest that you remove from your Start-Up Programs any Anti-virus, Steam, Discord, or Overwolf, as these are known to cause issues with the Oculus Desktop app launching.
Once you have confirmed the above information, please try these steps to repair the Oculus App:
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