cancel
Showing results for 
Search instead for 
Did you mean: 

Rift Touch Controllers not working any longer

ElvisPresley
Explorer
I was wondering if anyone else in the group experienced the issue I am having- I hadn't used my Rift (launch model not the S) in a few months- when I turned it on recently the controllers didn't work, I assumed it was the batteries, changed the batteries and still didn't work, nor were they being see in the devices menu on the screen. I unpaired them, and am now trying to pair them again, the light illuminates on the controller during the pairing screen, but the setup screen never finds the controller- just keeps searching- any help would be appreciated..thanks ANDY 
2 REPLIES 2

lm7nyne
Honored Guest
By chance did you try uninstalling the software and reinstalling it?

kojack
MVP
MVP
I have seen a couple of reports of this (I think this is the third I remember), people not using Touch for a long time are finding they aren't working even with battery swaps. No idea what is causing it.

Before reinstalling the software, give this a try:
Open task manager, go to the services tab, and shut down OVRService.
Delete the C:\Users\kojack\AppData\Local\Oculus\DeviceCache.json file (replace kojack with your user name).
Restart the OVRService in task manager.

Devicecache.json stores details of all devices (headsets, controllers, sensors, etc). If you delete it, you'll need to do the full rift device setup again (add headset, pair controllers, guardian, etc).



Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?