Rift loses randomly HDMI connection

[schrumpelrat]

first of english is not my native language and i'm not great with it, so please excuse bad grammar etc.

i have a problem with my rift. since it came to me i have trouble to play for more than a couple minutes or not even seconds before it loses the hdmi connection.
i tried several steps to fix this issue:

connect hdmi direct to the gpu port
connect hdmi through a front connection in my card reader
connect through a dvi to hdmi connector, a passive displayport to hdmi connector and an active displayport to hdmi connector

i also tried to refit the cable in the rift. i connected the rift to the usb 3 ports of my motherboard and on the port of my add on card. i also tried one usb 3 on the mb and one on the add on card and switch them vice versa.
i disabled the energy savings options on all usb ports, the rift sensor and the gpu.
i also tried different usb and gpu drivers (older ones as well as the current ones)

my specs:
intel i7 4790k
msi gd65 z87 gaming
palit gamerock 1080 (had the same issues on my palit 980ti, but my 1080 came short after my rift and i was thinking the 980ti had a incompatible hdmi port)
32gb ddr3 2133mhz
windows 10 pro 64bit
fresco logic fl1100 usb 3 pcie card

current installed gpu driver is 368.51, for usb 3 it is 10.0.10586.212 for the fresco card and the default windows driver for the intel usb 3 on the motherboard.

i also restart my pc after every fix attempt just to be sure everything is in the right place. 

i hope someone can help me to get in vr already ;_;

i added also the recommended logs. 

[jamstorr86]

having issues too where the headset disconnects, also after it has warmed up. about 5-10 mins into a game I will get a disconnect. I suspect its something to do with where the cable plugs in, as i am seeing that applying slight pressure to that area, can prompt the problem. The pressure applied is in the same area my face would apply pressure playing games, where I am turning my head. Its like something has come loose within the connector area. Can't help but feel that this consumer version isn't really fit for consumers yet. The lack of communication from support really has me worried, as it would appear that this is a common issue, becoming more common as more rifts become used day in day out. Would suggest that he headset is a little fragile and not up to the rigours of use by a typical person. 

[Ybalrid]

@PIXELATED I can confirm, it only happen when the headset is warm.

I bought 2m HDMI and USB3 expender to run cables from the back of my PC to the front. So that it's easy to disconnect.

I just unplug the rift when not in use. I just plugged it right now (Writing this from Virtual Desktop ;D) and I could not reproduce the issue right away.

Now I just slightly pressed the headset on it's left side, and I got a blackout for 2 seconds, with a notification regarding the HDMI connection.

Anyway, it's only annoyed me when I was moving it with my hand. I hope the "keep it unplugged when not in use" solution will not be that much annoying.

I reluctant to the idea of RMA it for now, but I'm curious about the replacement delay. Can you tell me how long they have took when you'll have your replacement unit? ^^"

jamstorr86 said:

having issues too where the headset
disconnects, also after it has warmed up. about 5-10 mins into a game I
will get a disconnect. I suspect its something to do with where the
cable plugs in, as i am seeing that applying slight pressure to that
area, can prompt the problem. 

That's my experience too. 😕

[PIXELATED]

Ybalrid said:

@PIXELATED I can confirm, it only happen when the headset is warm.

I reluctant to the idea of RMA it for now, but I'm curious about the replacement delay. Can you tell me how long they have took when you'll have your replacement unit? ^^"

This morning my partner received an email with UPS postage label so I'll take it to UPS drop off point tomorrow in UK (25th July).. The address to send the CV1 back is in the Netherlands (Europe) so hope to hear when they are sending me a new one soon - I will let you know when/if it arrives and if it is a new one or refurbished :'(

Seems like if yours is shutting off / disconnecting when it is warm (10-15 mins use) then it's only a matter of time till it stops completely - that is what happened to me.

Good luck

[edmg]

As I said in the other thread, I was getting disconnects yesterday after moving my Rift from a USB 2.0 port to USB 3.0. Moving it from the PCI card port to the motherboard seems to have solved it; Oculus Home still reports USB 3.0, but I was playing games and watching movies for a few hours without a disconnect.

[jkn87]

It happened to me today. it stopped working the rift when i moved my head and i uninstalled drivers from nvidia and installed older ones, reinstalled rift 1.6 and unplugged and plugged thousand times the hdmi conexion (message warning no hdmi detected alllll the time..). 
you know what the problem was? the cable conexion in the head within rift was a little bit pulled out and i pushed it and felt like a sound "click". PROBLEM SOLVED. 

[PIXELATED]

@jkn87
That's great news you've got yours working again 🙂
I had read that some people have put Gaffer (Duct) tape on the plug which connects to the headset to stop it from coming loose - simple and effective yet a bit disappointing for a £500 commercial product purchase me thinks (-:

[jamstorr86]

PIXELATED said:

@jkn87
That's great news you've got yours working again 🙂
I had read that some people have put Gaffer (Duct) tape on the plug which connects to the headset to stop it from coming loose - simple and effective yet a bit disappointing for a £500 commercial product purchase me thinks (-:

I think you have to be careful doing this, as this may sit in line with physically manipulating your headset, which may void you warrenty. plus, having gaffer table warming up and then melting may do even more damage. But I completely agree, this is a fundamental flaw in the design, and would warrent a recall for a known defect in my honest opinion. 

[schrumpelrat]

i send my rift in last week and have received an e-mail that my replacmentunit is on the way. got no tracking number yet. will keep you guys updadet

[Hotdog12]

got my rma rift yesterday, well against all presumptions it is brand new! and until now it works perfectly fine. hope it stays that way forever. I hope everyone gets a new and working replacement.  

[Laddi_de]

I have also a problem with my rift. When I move my head or the rift on my head it looses the hdmi connection an in devices an error is shown. After a few seconds it works again, but somtimes I have to reboot my machine.

I found a video which shows exactly my problem:
https://www.youtube.com/watch?v=5dywGfvWryw 

It seems to me that there is a fault in a production line. I tried so many things but nothing helps.

The rift right now makes no fun 😞

I contacted the support and will inform here what happens.