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Rift-s No internet connection

Rift-s shows no internet connection on almost all tabs.  Computer has internet connection, Rift-S is seen by computer,  I have removed and re-installed the Rift-s software, same problem.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Scott.ferguson.2005! We understand how inconvenient it might be when a gadget displays that you don't have internet access when you actually do. Not to worry, we'll leave some troubleshooting procedures that we know will be useful. This will erase all files that cannot be deleted by just uninstalling the software.

Disconnect the Rift/Link cable from the computer.

  1. Disconnect your computer from the internet.
  2. Backup any necessary content.
  3. Reboot into Safe Mode.
  4. Uninstall Oculus PC app using the Control Panel.
  5. Delete all Oculus folders from the following folder:
    • C:\Program Files
  6. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
  7. Restart your computer in normal mode.
  8. Reconnect your computer to the internet.
  9. Install Oculus PC app again using the setup tool from our website here.
  10. Reconnect the Rift/Link cable and re-test the headset.

     

Let us know how it goes, to determine if any further actions are required.