Hey there, @Scott.ferguson.2005! We understand how inconvenient it might be when a gadget displays that you don't have internet access when you actually do. Not to worry, we'll leave some troubleshooting procedures that we know will be useful. This will erase all files that cannot be deleted by just uninstalling the software.
Disconnect the Rift/Link cable from the computer.
Let us know how it goes, to determine if any further actions are required.